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The following payment methods are available.
[Credit Card/Debit Card] VISA, MASTER, AMEX, JCB, etc.
Delivery time : Usually takes up to 5~10 business days from customers payment (Same day shipping is not available)
Please take into consideration that some products may take additional time for delivery and processing due to delay of production, deluge of orders, run out of stock, etc..)
Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to requested an exchange or return on your order.
3 Customs and Duties
According to the national customs, tariffs may be imposed during the shipping process. Customers will be responsible for the customs duties.
The amount of tariff varies depending on the region and items bought.
In the case that the recipient refuses to receive the parcel, the goods will be returned to Korea and will not be shipped again. Customers will be responsible for all the related charges & costs (Including the returning shipping costs, customs fees and duties etc.)
4. For return and exchange
In case of wrong sent / defective items, we accept return and bear the returning shipping cost.
Please let us inform beforehand about the return / exchange via E-mail or Q&A bulletin board within 7 days of receipt, otherwise it is not acceptable.
State clearly what you are returning and the reasons why you are returning these items. If you're writing about the defective items, please attach photos. (1 picture of damaged part, 1 picture of item as a whole)
Items returned must be in their original condition, which includes tags and any packaging. All the items must be unworn and all contents must be returned in the original box or packaging. Also, you need to include a note of your order number, name, and user ID.
Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Also the products which are damaged due to your mishandling are not accepted.
Monday~Friday ( GMT+9 ) / AM 10:00 ~ PM 05:00LUNCH BREAK / PM 12:30 ~ PM 01:30Sat, Sun / Public holiday are day off
Company Name : maison de anais | CEO : SEOK HYUN, JUNG / JEONG HO, LEE | Personal Information Management Officer : | Business license number : 109-86-49508 | Online marketing business license number : 2014-SEOUL/GANGSEO-0720 | Tel : | Fax : | Adress : #703 Techno Tower, 468 Gangseo-ro, Gangseo-gu, Seoul, 157-721 KOREA